Chapter 9 explores how the feedback loop increases positive communication and promotes betterment in the way a business is run. By listening to employees' concerns and ideas, management can alter the way the business is run in order to increase employee satisfaction and overall job performance. This idea is used in our class as well. John Stayton takes our advice into account and revises the syllabus accordingly. Feedback should not just be a once-in-awhile occurance. It needs to be an ongoing process so that there can be ongoing change and improvement within a firm, or classroom.
An article titled "The Check, Connect, and Expect Program: A Targeted, Tier 2 Intervention in the Schoolwide Positive Behavior Support Model", the effects of a type of feedback loop are explored. Students who are having difficulty functioning within a school environment or just need some help were introduced to a system called 'Basic' where they met daily with 'coaches' who helped identify the areas they needed and wanted to improve in, supplied feedback and advice, and helped track their progress. One component of the feedback loop they used was: "[students] then rate their own performance on expectations and compare their selfscores with their teacher’s scores. The goal is for students to accurately evaluate their own behavior by scoring themselves within one point of their teacher" (Cheney 4). At the conclusion of the study, they found that students performed better and were more socially and academically responsible. By identifying their own goals and receiving support they needed or by listening to constructive criticsm, students became driven to perform better. Such ongoing, constant communication about what is working, what is not, what other issues need to be addressed, what new goals are being set, etc. lead to positive outcomes in not only schools and classrooms, but in firms as well.
Cheney, Douglas, et al. "The Check, Connect, and Expect Program: A Targeted, Tier 2 Intervention in the Schoolwide Positive Behavior Support Model." Preventing School Failure 54.3 (2010): 152-158. Academic Search Complete. EBSCO. Web. 27 Feb. 2010.