In chapter 3 it talked about organization culture and how important it and how it can impact the employees motivation, satisfaction, and turnover. Southwest is also able to maintain low employee turnover and high job satisfaction by creating a positive, employee focused culture. I think that it’s true that if you feel that your organization is taking care of you, you feel that your also obligation to take care of the company and making sure your setting good and positive examples to customers and other people as well. There are also different types of organizational culture such as clan culture which has an internal focus and values flexibility rather than stability and control. One company that is considered a clan company would be Zappos’s a company that sells shoes. They encourage their employees to be free and fun, while still maintaining a productive work environment.
Kreitner, Robert. Organizational Behavior. 9th ed. Vol. 1. New York: McGraw-Hill Irwin, 2010.